IMPACT OF HR TECHNOLOGY USABILITY ON EMPLOYEE EXPERIENCE: THE MEDIATING ROLE OF HR SERVICE SATISFACTION

Abstract

Modern organizations have come to depend more on human resource technology (HR tech) to boost efficiency and employee outcomes. This study aims at examining the relationship between HR tech usability and reliability and the overall experience of employees using the mediating effect of HR service satisfaction. A theoretical model is put forward and assessed with Partial Least Squares Structural Equation Modeling (PLS-SEM) on survey data of 280 employees who routinely use contemporary HR systems. Results confirm that user-friendly, reliable HR technology is a strong positive predictor of employee's satisfaction with HR services: this significantly affects overall employee experience. Mediation Analysis shows HR service satisfaction accounts for a significant part of the impact of HR tech quality on employee experience. Measurement model demonstrates good reliability and convergent validity of all constructs and structural model explains a large proportion of variance of the mediator and outcome. These findings highlight the importance of investing in usable, reliable HR systems as a tool to enhance the employee experience. The paper covers theoretical contributions to the HRM and information systems literature and provides practical areas for HR managers who want to harness the potential of technology to enhance the employee experience.